MAIA
The AI receptionist that welcomes every customer
MAIA is the AI customer service and reception specialist. She talks with customers, answers their questions, routes requests to the right person and hands over to a human when needed.
What it is
MAIA is the primary customer-facing agent. Customers talk with MAIA while BOOKY handles booking operations behind the scenes.
Problems it solves
- Customers write or call outside working hours.
- The same questions arrive again and again.
- Requests reach the wrong person or get lost.
How it works
- 1
Add MAIA to your channel
Place MAIA on your website or connect another supported channel.
- 2
MAIA welcomes the customer
She answers from your approved business information in the customer’s language.
- 3
MAIA routes the request
With the customer’s consent she records the request and sends it to the right team.
- 4
BOOKY books the appointment
When an appointment is needed, MAIA works with BOOKY, which checks the real calendar.
- 5
A human takes over
At any moment MAIA can hand the conversation to a person.
Main capabilities
- AvailableCustomer conversations on your website chat
- AvailableAnswers to customer questions from approved business information
- AvailableWorks 24 hours per day, or only during selected schedules
- AvailableAnswers in the customer’s language
- AvailableRequest capture with consent, routed to the right team
- AvailableHandover to a human
- AvailableWorks together with BOOKY to schedule appointments
- Coming soonTelephone interactions
- Coming soonWhatsApp conversations
- Coming soonInstagram and Facebook messaging (awaiting platform approval)
Status shown for each capability reflects what is operating today.
MAIA states that she is an AI assistant and does not promise anything the business has not approved.
Build for Free. Pay When You Publish.
Talk to MAIA on this website. To use MAIA for your own business, create a free account or request a demo.